LAW FIRMS

You're a managing partner. Associates quit. Cases walk. Billable hours say nothing.

Now you can prove it.

You manage a firm with 30 to 75 attorneys. Partner meetings sound productive. Billable hours look solid. Then your third-year associate resigns, a PI lead calls back and nobody picks up, and six months of problems hit you all at once in a 30-minute exit interview. The answers are in your firm’s emails, Slack messages, Zoom calls, and Clio data. You just don’t have time to find them. We do.

THE GAP BETWEEN WHAT YOU HEAR IN PARTNER MEETINGS AND WHAT'S HAPPENING ACROSS YOUR FIRM:

Your senior associate, Friday check-in:

“The Morrison matter is on track. Client’s happy.”

Your senior associate ignored two client emails. One from Monday, still unanswered by Friday. The client tried the front desk twice last week. Nothing. The next call is to your cell.

Your intake coordinator, weekly team meeting:

“Call volume is up. We’re signing cases.”

Half your PI leads went to voicemail last week. Follow-ups went out days late. Two high-value leads called a competitor because nobody called back. $70,000 in contingency fees, gone.

Your litigation partner, last partner meeting:

“My team is billing well. No complaints.”

Two associates on that partner’s team are answering client emails at 11PM and billing weekends on matters that should close in normal hours. The last associate who worked those hours quit in 90 days.

These aren’t bad people. They just can’t tell you everything that’s happening across your firm every day. can.

90-SECOND DEMO:

SEE WHAT YOUR MONDAY  MORNING REPORT LOOKS LIKE

Three potential cases never received a follow-up call. Your best associate looks average on paper. Meanwhile someone else is quietly missing deadlines. See exactly how PerformanceX catches both in your Monday report.

No login needed. No complicated dashboard.  Just open the PDF and see the truth.

WHAT YOUR BILLABLE HOURS TELL YOU VS.
 WHAT THE RECORDINGS PROVE

What You're Working With Now

Time sheets that tell you someone worked 8 hours but not whether a single client heard back
Annual reviews based on whatever your partners remember and which associates they favor
Partner meetings where every practice group reports “we’re doing fine”
An associate’s last day is when you finally hear what’s been going wrong for the past six months
PI calls come in, cases don’t sign, and you can’t tell if it’s your intake team or just bad leads
A gut feeling that a partner or paralegal is the problem but zero documentation to act on it

What You Get Every Monday

See weekly scores for every attorney, paralegal, and staff member showing what they did, not what they billed
Know which associates are about to leave 60 days before they do
Know who delivers vs. who logs hours and does the bare minimum
Names, timestamps, and proof when a partner is driving associates out
See which associates respond to case inquiries fast and which let leads go cold
Spend Monday mornings leading the firm instead of chasing down what went wrong last week

Here's Exactly

How PERFORMANCEX WORKS
FOR LAW FIRMS

Your firm generates thousands of emails, Slack messages, Zoom calls, and Clio entries every week. The answers to every question you have about your people are already in there. We put them in your inbox every Monday.

We Connect

15 Minutes

Connect your existing tools: Clio, Email, Slack, Zoom, Teams. No disruption to how your firm operates. No IT department needed. No changes to your attorneys’ workflow. Every Monday, each attorney, paralegal, and their supervising partner gets a performance report with specific wins, areas to improve, and next steps.

AI Analyzes

48hr Analysis

Name the associate whose hours don’t add up and the one your partners overlook. Within 48 hours, we analyze 12 months of emails, Slack, Zoom, and Clio activity and deliver a detailed report. You read it. You see what you’ve been missing. Then you deploy PerformanceX firm-wide.

Clarity Delivered

Every Monday

We email you a scored report every Monday showing exactly who’s delivering for clients, who’s falling behind on matters, and which associates or paralegals need your attention. With specific examples and timestamps. No more guessing. No more finding out about problems when someone resigns.

Opportunity

60 Days

To Act Before You Lose
the Associate Holding Your
Biggest Matters Together

Cost Risk

$500K+

Cost to Replace One
Mid-Level Associate When
You Factor In Lost Billables,
Client Transition, and Recruitment

First Contact

67%

Of Law Firms Don’t Respond
to Client Emails Within
24 Hours. Your Firm
Might Be One of Them.

Retention

55%

Of Lawyers Acknowledge
Their Colleagues Pad
Billable Hours.
PerformanceX Shows You Who.

PDF GUIDE

The Real Cost of Not Knowing What Your Team Is Doing

Free HVAC Guide

The Trust Tax: What It Really Costs When You Can't See What Your Team Is Doing

PDF GUIDE

The Real Cost of Not Knowing What Your Team Is Doing

Why slow responses to client emails quietly damage retention and referrals

The hidden “mirror effect” where one disengaged associate drags the entire case team down

A worksheet to calculate your firm’s real Trust Tax in lost matters, delayed cases, and missed revenue

6-page PDF. No fluff.

Works With the Tools Your Firm Already Runs On

FROM BLIND SPOTS TO FULL PICTURE:

That customer who called, emailed, then hired your competitor? Now you’ll know exactly where the ball got dropped.

What You Have

What You See

Monday Report:

15-Minute Setup

Connect once, monitor forever

Catches Everything

Calls, emails, texts – nothing missed

No New Apps

Works with what you have

The Always-On Retrospective for Your Law Firm

A retrospective means looking back at what happened to improve going forward. PerformanceX continuously monitors every interaction, alerting you immediately to urgent problems while organizing everything else into clear weekly reports. Never miss what matters, never waste time guessing.

Real-time:

Instant alerts when someone costs you a customer on a recorded line.

Weekly:

One PDF per employee with scores, examples, and next steps.

Bi-weekly:

Which problems you fixed and which ones got worse since last Monday.

Monthly:

A month of evidence on every employee, ready if you need to act.

YOU STARTED THIS FIRM TO PRACTICE LAW AND WIN CASES. NOT TO BABYSIT ASSOCIATES AND WONDER WHO'S ACTUALLY DOING THE WORK.

Client emails sit unanswered. PI leads go to voicemail. Your best associate is working 11PM nights and you won’t know until they resign. And none of it shows up in your billable hours reports or your partner meetings. Get the clarity to lead your firm, not question everything you hear in it.

Report Breakdown

Page 1

Red alerts

Who needs immediate attention this week

Pages 2-10

Individual Scorecards

Performance scores for every employee

Pages 11-15

Good Behaviors

Wins worth recognizing and reinforcing

Appendix

Conversation Excerpts

Key conversation excerpts that support each finding

Real Examples You'll See:

Jake

Responded to after-hours email from stuck tech with troubleshooting ideas

Mike

Replied to ABC Property: “We’ll get to it when we can” – no follow-up for 72 hours

Sarah

Dispatcher Sarah rushed through 5 emergency calls saying “we’ll call you back”

Tom

Told customer on recorded line to “call my cell for a better price”

PDF in your inbox at 6AM. Print it. Read it over coffee. Know exactly what to do by lunch.

Name Two People at Your Firm.
We'll Show You the Truth.

Name Two People at Your Firm.

We'll Show You the Truth.

Pick the associate whose clients keep calling you instead of them. And the one holding three matters together while louder associates get the credit. Two people. 48 hours. More truth than 12 months of billable hours reports. No contracts. No payment.

Pick the associate whose clients keep calling you instead of them. And the one holding three matters together while louder associates get the credit. Two people. 48 hours. More truth than 12 months of billable hours reports. No contracts. No payment.

Questions Managing Partners Ask Before They Start

How do I know if my associates are doing the work or just billing the hours?

55% of lawyers say their colleagues pad hours. Your billing reports tell you who logged time, not whether a single client got a response. PerformanceX tracks every email, Slack message, and Zoom call across your firm. You get weekly scores, response times, and proof of what each attorney did with their hours. Not who billed. Who worked.

My practice group leader says the team is performing well. How do I verify that without micromanaging?

Practice group leaders protect their people. That’s their job. But “performing well” and “about to resign” look identical on a billable hours report. PerformanceX gives you what those reports miss: who’s answering emails at 11PM, who’s gone silent outside their practice group, and who’s one bad month away from leaving.

I think one of my associates is padding hours. Can PerformanceX prove it?

We score every attorney weekly across email, Slack, Zoom, and Clio. When an associate’s billable hours say one thing and their client responsiveness says another, you’ll see both. With specific examples and timestamps. PerformanceX shows you the gap. Your compensation committee decides what to do with it.

My best third-year associate just left. How would PerformanceX have seen that coming?

Your best associates don’t complain. They just leave. But the warning signs are in their emails and Slack messages for weeks before they resign. Response times to partners slow down. They go quiet in channels they used to be active in. They stop volunteering for new matters. PerformanceX flags all of it. You’d have known 60 days before the letter landed on your desk. Replacing that associate costs your firm $500,000 or more. You had 60 days to fix it. You just didn’t know.

I have a partner who's a rainmaker but drives associates away. What would PerformanceX show me?

The full picture, for the first time. Not just that they’re “difficult” but exactly what it’s costing you: which associates have gone quiet in every channel they share with that partner, whose after-hours email volume tripled under them, and who’s one bad month away from leaving. One toxic partner’s team can cost the firm $1M+ per year in associate turnover alone. PerformanceX puts a number on what that partner costs beyond their book of business. We give you the documentation. What you do with it is your call.

Our intake team says they're signing cases. How do I know if that's true?

Most firms don’t measure intake at all. 67% of law firms don’t respond to client emails within 24 hours. 48% are unreachable by phone during business hours. PerformanceX shows you how many calls went to voicemail, how long follow-ups took, and which PI leads called a competitor because your team didn’t call back. Each missed PI lead is $18,000 to $37,000 in contingency fees. You’ll know exactly where your intake team is signing and where they’re losing.

Is it legal to monitor my attorneys and staff with PerformanceX?

Yes. Federal law (ECPA) permits monitoring on company-owned devices and accounts with proper notice. PerformanceX handles the notice and consent framework for your firm. Your attorneys and staff know it’s there. They get their own weekly reports. Here’s what most managing partners miss: PerformanceX documents behavior and alerts you when action is needed. When you act on our warnings and alerts, the firm is protected. When you ignore it, you’re on your own.

What about attorney-client privilege? Does PerformanceX access privileged communications?

We monitor company-owned tools with notice and consent. We track response times to client emails, follow-through on matter commitments, and activity across your firm’s channels. We never evaluate legal strategy or the substance of legal advice. Your confidentiality obligations don’t change. The reports show who’s working and who isn’t, not what they’re working on.

Won't my attorneys and staff resist being monitored?

PerformanceX isn’t hidden. Every attorney and staff member gets a weekly scorecard with wins, areas to improve, and next steps. Partners get the same plus firm-level insights. Your best associate won’t tell you they’re burned out. Your practice group leader won’t admit two associates on their team can’t stand working together. You track billable hours and matter status every week. PerformanceX gives you that same level of visibility into your people. Your people deserve that same attention. Firms using this approach report 22% higher employee satisfaction.

How does PerformanceX turn my gut feeling about a problem employee into evidence?

This is the number one reason managing partners call us. You feel it in partner meetings. You see it in how associates avoid a certain partner’s team. But when you bring it to your compensation committee or employment counsel, you’ve got nothing. PerformanceX gives you timestamped evidence: declining response times to clients, after-hours email spikes, missed follow-ups on matters. You go from “I think there’s a problem” to “here’s what happened on the Morrison matter on Tuesday at 2PM.”

How do I document performance for termination at a law firm?

PerformanceX generates weekly reports with scored metrics, specific examples, and timestamps for every attorney and staff member. If you need to let someone go, you already have months of evidence showing the decline in client responsiveness, the matters where follow-through stopped, and the chances they were given. Evidence-based evaluation reduces wrongful termination suits by 40%. We give you the documentation. We don’t make hiring or firing recommendations.

Can PerformanceX fairly evaluate my attorneys?

Every score comes from emails sent, Slack messages answered, Zoom calls attended, and Clio entries logged. Not opinions. Not impressions. What your attorneys did this week, measured. PerformanceX never factors in race, gender, age, sexual orientation, religion, disability, national origin, or any protected characteristic. No personality bias, no recency bias, no “who bills the most hours” bias. The data shows what happened. You make the decisions. That’s fairer than any annual review your partners have ever written.

One partner gives all the good work to the same two associates. Can PerformanceX show me that?

37% of matter resourcing is based on partner preference, not merit. PerformanceX shows you who gets depositions and client meetings versus who never moves beyond document review. If three associates are billing the same hours but only one is getting real matter experience, you’ll see the gap. How you assign work is your decision. We make sure you’re making it with the full picture.

Isn't this overkill for a 40-attorney firm?

At 40 attorneys, every associate has an outsized impact on client relationships, matter outcomes, and firm revenue. One departure costs $500,000 or more. One toxic partner’s team can lose three associates in a year, costing over $1.5M in replacement, lost billable hours, and the client relationships that leave with them. At your size, there’s no buffer between a people problem and a client problem. PerformanceX shows you where your firm stands every week.

What tools does PerformanceX integrate with for law firms?

Clio, Gmail, Outlook, Zoom, Google Meet, Microsoft Teams, Slack, Aircall, and RingCentral. If your attorneys and staff communicate through it, we analyze it. Setup takes 15 minutes. Zero IT involvement. Your attorneys keep working in Clio, your paralegals keep emailing, your intake team keeps taking calls. Nothing changes except they get a weekly report showing how they performed.

How long until I see results?

48 hours for your first two-attorney proof analysis. After full deployment, your first weekly reports land the following Monday. Most managing partners tell us the first report changes how they think about their firm. By Week 4, you know who’s delivering for clients, who’s falling behind on matters, and which practice groups need your attention before you hear about it in an exit interview.

LAW FIRMS: NAME TWO PEOPLE AT YOUR FIRM.
SEE THE TRUTH IN 48 HOURS.

Every week you wait, your best associate gets closer to leaving, your intake team loses another PI lead, and your partners keep telling you everything’s fine. Fill in your details below. We’ll analyze two employees free and deliver the report in 48 hours.

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